Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Grovetown (GA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Birthday off

Gym stipend

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k) matching

Job summary

State Farm Agent in Grovetown, GA is seeking a Customer Service Representative to enhance customer experiences and drive agency growth. The ideal candidate will be detail-oriented and possess strong interpersonal skills, ensuring customer inquiries are efficiently addressed.

The position offers a competitive salary between $40,000.00 and $50,000.00 annually and opportunities for personal and professional growth. Benefits include health insurance, paid time off, and a flexible schedule.

Qualifications

• Effective communication and interpersonal skills are essential.
• Must be detail-oriented and able to multitask.
• Previous experience in customer service is preferred.
• Bilingual Spanish speakers are preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented and able to multitask

Previous customer service experience

Bilingual Spanish

Job description

About Our Agency

Our State Farm agency has proudly served the Grovetown and Barnwell communities for more than 13 years. We’re a high‑performing team of 10 and growing quickly, with plans to expand to 14 team members. We’re looking for people who want more than just a job – individuals who are excited to grow, contribute, and build a meaningful career.

Before becoming a State Farm agent, I served as a college pastor. That experience helped shape the culture of our office today. We believe strongly in investing in people, developing their strengths, and creating a clear path for each team member to succeed and reach their full potential.

Our culture is fast‑paced, encouraging, and built around helping each other improve. We’re looking for coachable, hardworking, and reliable team players who move quickly, embrace feedback, and believe they still have more potential to unlock. If you’re motivated to grow and want to be part of a team that pushes each other to be great, this could be the right fit for you.

Benefits

• Birthday off
• Gym stipend
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching

Role Description

As a Customer Service Representative – State Farm Agent Team Member with B.J. Jordan – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Compensation: $40,000.00 – $50,000.00 per year

Our Services

My Team’s Mission Is To Help People Manage The Risks Of Everyday Life, Recover From The Unexpected And Realize Their Dreams. We Are Located In Grovetown, GA And Help Customers With Their Insurance And Financial Services Needs, Including

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.