Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Whitesboro (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

An independent insurance agency in Whitesboro, TX is seeking a Customer Service Representative to join their team. This entry-level position involves providing exceptional customer service, assisting with policy changes, and processing claims. Ideal candidates will possess strong communication skills and attention to detail, with previous customer service experience preferred. The role offers a competitive salary ranging from $35,000 to $50,000 per year, with benefits like 401(k), health insurance, and opportunities for advancement.

Qualifications

• Excellent customer service skills and attention to detail.
• Ability to handle multiple tasks effectively.
• Previous experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking ability

Customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

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About Our Agency

Our agency has a long-standing legacy, first opening in 1992 and expanding to a multi‑office operation in 2017. With 17 team members today, we’ve built a strong, experienced, and close‑knit team. My journey with State Farm began in 1986 as a team member, which gave me a deep appreciation for what it takes to grow a successful agency from the ground up.

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Jim Goldsworthy - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $35,000.00 - $50,000.00 per year

Seeking Currently Licensed Applicants Only

Our well‑trained team uses state‑of‑the‑art technology to achieve outstanding results. We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results‑oriented individuals that are serious about their development. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers.

About Our Agency (Additional Info)

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• Our office is located in Gainesville, TX.
• I have been a State Farm agent since 1992.
• Our agency has received awards including: President's Club, Chairman's Circle, Legion of Honor, and Silver Scroll.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Insurance

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State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.