Customer Service Representative - State Farm Agent Team Member

Marklarsoninsurance; Greeley (CO); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

IRA matching

Flexible schedule

Paid time off

Job summary

Mark Larson insurance agency is seeking a Team Member in Customer Service / Insurance to help create exceptional customer experiences and support growth. You will use attention to detail and strong communication skills to resolve inquiries, coordinate with teammates, and anticipate community needs.

The role offers growth opportunities for driven, sales-minded candidates and involves handling policy questions, changes, renewals, and claims support as part of a collaborative team.

Qualifications

• Strong communication and interpersonal skills required.
• Detail-oriented and able to multitask effectively.
• Previous customer service experience preferred.
• Licenses required: Property & Casualty license and Life & Health license.

Responsibilities

• Answer customer questions and provide policy information.
• Assist with policy changes, updates, and renewals.
• Support the claims process, including submitting claims and following up with customers.
• Maintain accurate, up-to-date records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Education

Property & Casualty license

Life & Health license

Job description

Benefits:

• IRA matching
• Flexible schedule
• Paid time off

ROLE DESCRIPTION:

Team Member (Customer Service / Insurance)

As a Team Member with Mark Larson, you’ll help create exceptional customer experiences that support the continued growth of a successful insurance agency. You’ll use your attention to detail, strong customer service skills, and genuine desire to help people to resolve inquiries, coordinate with fellow team members, and anticipate the needs of the community we serve.

We’d love to connect if you’re customer-focused, empathetic, and motivated. We also offer internal growth opportunities for driven, sales-minded candidates.

Responsibilities

• Answer customer questions and provide policy information
• Assist with policy changes, updates, and renewals
• Support the claims process, including submitting claims and following up with customers
• Maintain accurate, up-to-date records of customer interactions

Qualifications

• Strong communication and interpersonal skills
• Detail-oriented and able to multitask effectively
• Previous customer service experience preferred
• Ability to obtain a Property & Casualty license
• Ability to obtain a Life & Health license