Customer Service Representative - State Farm Agent Team Member

Chris Burt - State Farm Agent; Gilbert (AZ); Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Chris Burt - State Farm Agent is seeking a Customer Service Representative to deliver exceptional customer experiences and support the growth of the insurance agency. You will resolve inquiries, coordinate with team members, and anticipate community needs in a fast-paced, supportive environment.

The role is primarily remote, with initial in-office training. Flexible work-from-home options are available, and the team emphasizes a positive, upbeat culture with opportunities for advancement and

Qualifications

• Clear communication and interpersonal abilities.
• Attention to detail and ability to multitask.
• Comfort with a high volume of inbound/outbound calls.
• Prior customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Prepare quotes for new and existing customers.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

I opened my agency in 2016 and lead a growing team of two. Before becoming an agent, I spent 20 years in sales, and I bring that same energy, drive, and people-first mindset into our office every day. I attended the University of Michigan, and outside of work you’ll usually find me staying active — I love pickleball, basketball, backpacking, and spending time with my four kids.

We care deeply about how we show up for our customers and our community. Giving back matters to us, and we’re intentional about supporting charities and staying involved locally in meaningful ways. We believe the work we do goes beyond policies — it’s about protecting families, supporting small businesses, and helping people feel confident about their future.

For our team, we offer PTO (with opportunities to earn extra time off through challenges), 401k, health benefits, work-life balance, and licensing reimbursement. Our office culture is upbeat, fun, and fast‑paced — we keep music on, we love friendly competition, and we celebrate wins together. We focus on constant improvement, learning from mistakes, and always staying connected to the “why” behind what we do.

We’re looking for someone who brings positivity, stays engaged, and truly cares about helping others. If you’re coachable, motivated, ready to work hard, and excited to grow both personally and professionally (while earning great money along the way), you’ll fit right in here.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Chris Burt - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Prepare quotes for new and existing customers.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Must be comfortable with a high number of inbound/outbound calls.
• Previous customer service experience preferred.

*Please note: This role will be primarily remote, however initial training must be completed in-office

Flexible work from home options available.