Account Representative - State Farm Agent Team Member

Chris Burt - State Farm Agent; Gilbert (AZ); Hybrid; USD 35,000 - 55,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Chris Burt - State Farm Agent in Gilbert, AZ is seeking a customer-focused Account Representative. The role involves handling customer inquiries, presenting insurance products, and helping customers with applications and renewals.

Training starts in-office, with a primarily remote work setup and flexible options for home-based work. Ideal candidates have strong communication, are detail-oriented, and comfortable with high inbound/outbound call volumes.

Qualifications

• Strong communication and interpersonal abilities.
• Attention to detail with multitasking capacity.
• Experience in customer service or sales is preferred.
• Comfort with a high volume of inbound and outbound calls.

Responsibilities

• Provide information about insurance products and services.
• Assist customers with policy applications and renewals.
• Proactively generate and follow up on leads to drive new business.
• Handle customer inquiries and provide timely responses.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Customer service or sales experience

Call handling (inbound/outbound)

Job description

Benefits:

• 401(k)


• Bonus based on performance


• Competitive salary


• Flexible schedule


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2016 and lead a growing team of two. Before becoming an agent, I spent 20 years in sales, and I bring that same energy, drive, and people-first mindset into our office every day. I attended the University of Michigan, and outside of work you’ll usually find me staying active - I love pickleball, basketball, backpacking, and spending time with my four kids.

We care deeply about how we show up for our customers and our community. Giving back matters to us, and we’re intentional about supporting charities and staying involved locally in meaningful ways. We believe the work we do goes beyond policies - it’s about protecting families, supporting small businesses, and helping people feel confident about their future.

For our team, we offer PTO (with opportunities to earn extra time off through challenges), 401k, health benefits, work-life balance, and licensing reimbursement. Our office culture is upbeat, fun, and fast-paced - we keep music on, we love friendly competition, and we celebrate wins together. We focus on constant improvement, learning from mistakes, and always staying connected to the \"why\" behind what we do.

We’re looking for someone who brings positivity, stays engaged, and truly cares about helping others. If you’re coachable, motivated, ready to work hard, and excited to grow both personally and professionally (while earning great money along the way), you’ll fit right in here.

ROLE DESCRIPTION:

As Account Representative - State Farm Agent Team Member for Chris Burt - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Provide information about insurance products and services.


• Assist customers with policy applications and renewals.


• Proactively generate and follow up on leads to drive new business.


• Handle customer inquiries and provide timely responses.


• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.


• Detail-oriented and able to multitask.


• Experience in customer service or sales preferred.


• Must be comfortable with a high number of inbound/outbound calls.

*Please note: This role will be primarily remote, however initial training must be completed in-office

Flexible work from home options available.