Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Louisville (KY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Hourly pay plus commission/bonus

Growth potential/Opportunity for advancement

Paid time off

Health benefits

Valuable career-building experience

Job summary

A local insurance agency in Louisville, KY, seeks a dedicated team member focused on providing exceptional customer service. You will establish customer relationships, answer inquiries, and educate clients on insurance options, enhancing the agency's client experiences. Ideal candidates should be proactive problem solvers with excellent communication skills and a strong desire to help others. Compensation ranges from $45,000 to $65,000 annually with opportunities for advancement and additional benefits.

Qualifications

• Dedicated to customer service.
• Able to effectively relate to customers and anticipate their needs.
• Proactive in problem-solving.

Responsibilities

• Establish and maintain customer relationships.
• Provide accurate and friendly customer service.
• Educate customers about insurance options.
• Promote business development through effective communication.

Skills

Customer service skills

Excellent communication

Problem-solving

Organizational skills

Job description

Benefits

• Employer Funded SEP Retirement Plan up to 20% of Income
• Bonus based on performance
• Paid time off

Role Description

Do you like to resolve situations and make customers HAPPY? We want you to generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused, organized, and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Ideal Qualities

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication and listening skills
• Proactive in problem-solving
• Organized

Perks

• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Health benefits
• Valuable career-building experience

Compensation: $45,000.00 - $65,000.00 per year

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• Our office is located in the heart of Hikes Point of Louisville, KY.
• I have been a State Farm agent since 1984.
• I am a proud graduate of the University of Louisville.
• Our agency has received awards including: President's Club, Chairman's Circle, Ambassador Travel Legion of Honor, Million Dollar Round Table, Senior Vice President's Club, Crystal Excellence Award, National Quality Award, Silver Scroll, Golden Triangle, Bronze Tablet, and New Agent Program Qualifier

Apply now and let us put you on the path to success.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.