Customer Service Representative - State Farm Agent Team Member

Ruzaan Ogra - State Farm Agent; Gainesville (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Hiring bonus

Performance bonus

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

Ruzaan Ogra - State Farm Agent in Gainesville, FL is seeking a customer-focused team member to support daily client interactions and policy services.

You will answer inquiries, assist with policy changes, process claims, and maintain accurate records, contributing to a high-quality service experience for our community.

We value coachability, reliability, and a collaborative mindset as the office continues to grow and serve neighbors with care and integrity.

Qualifications

• Clear communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Attention to detail

Multitasking

Customer service

Job description

Benefits:

• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency opened in 2019 and has grown into a strong, close-knit team of 13. Before becoming a State Farm agent, I worked in banking and mortgages, bringing a strong financial background and customer-focused approach into the business.

I'm a graduate of the University of Florida, married with two children, and originally from India. I speak three languages and enjoy football and traveling, often taking international trips each year.

We are highly involved in the community through women's leadership initiatives, Make-A-Wish, school board involvement, and projects like helping build a local school playground.

For our team, we offer PTO, health benefits, gym memberships, and a strong focus on personal and professional development, along with a commitment to work-life balance.

Our office culture is supportive, tenured, and team-oriented. We're looking for someone who is coachable, driven, and motivated to succeed - someone who values teamwork and wants to grow as part of a collaborative, high-performing environment.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Ruzaan Ogra - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.