Customer Service Representative - State Farm Agent Team Member

Denise Mote - State Farm Agent; Aurora (IL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Bonus based on performance

Flexible schedule

Training & development

Paid time off

Opportunity for advancement

Job summary

Denise Mote - State Farm Agent in Aurora, IL seeks a Customer Service Representative to deliver exceptional service and support. You will address customer inquiries, guide policy information, and help customers with changes, updates, and claim follow-ups, ensuring accurate documentation throughout interactions.

Join a multilingual team offering English, Spanish, Malayalam, and Polish support, with opportunities for growth and advancement as the community you serve thrives.

Qualifications

• Clear communication and strong interpersonal abilities.
• Ability to multitask and manage details across multiple inquiries.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Multitasking

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I’ve been a State Farm Agent for 18 years and am proud to be a second-generation agent, continuing my father’s legacy of dedication and service. Our agency is home to a multi-lingual team that offers support in English, Spanish, Malayalam, and Polish, ensuring we can meet the needs of a wide range of customers.

I take great pride in helping my community thrive both in and out of the office, whether that’s through supporting local schools, service organizations, or sports clubs. Outside of work, I enjoy spending time with my husband and our two wonderful children, especially when we’re traveling and exploring new places together.

If you’re looking for a career where you can grow, connect, and be part of a team that truly makes a difference, this could be the right fit for you.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Denise Mote - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.