Customer Retention Specialist - State Farm Agent Team Member

Maria Lopez - State Farm Agent; Fresno (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

401(k) matching

Bonus based on performance

Job summary

Maria Lopez - State Farm Agent is looking for a Customer Retention Specialist in Fresno, CA. This full-time role is designed to support ongoing customer relationships, focusing on outreach, policy renewals, and relationship maintenance.

Responsibilities include communicating with clients, assisting with account updates, and collaborating with team members. Ideal candidates possess strong problem-solving skills and a passion for exceptional customer service. A salary range of $40,000 to $60,000 is offered, along with various benefits.

Qualifications

• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Strong interpersonal and problem-solving abilities

Effective communication and listening skills

Detail-oriented with a focus on customer experience

Education

Previous experience in customer service or account management preferred

Job description

Customer Retention Specialist - State Farm Agent Team Member

Full Time in Fresno - CA

Benefits

• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
• Bonus based on performance

Location

550 W. Alluvial Ave Suite 104 Fresno CA 93711

At Maria Lopez State Farm Agency, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

About the Role

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem‑solving abilities.
• Effective communication and listening skills.
• Detail‑oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Compensation

$40,000.00 - $60,000.00 per year

Perfect Fit

• You’re the person people call first when life goes sideways — calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship‑builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.