Customer Service Representative - State Farm Agent Team Member

Veronica Mendoza - State Farm Agent; Fort Worth (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

Veronica Mendoza State Farm Agency in Fort Worth, TX is seeking an Insurance Account Representative to deliver outstanding customer service while driving sales and growth. You will assist customers with auto, home, renters, and life products.

This full-time role requires attention to detail, strong communication, and the ability to build relationships. Training, development, and performance incentives accompany a competitive base pay.

Qualifications

• Previous customer service experience preferred.
• Sales experience is a plus.
• Strong communication, organizational, and problem-solving skills.
• Comfortable using computers and learning new technology.
• Must obtain and maintain required Texas insurance licenses for assigned duties.
• Bilingual English/Spanish is a plus.

Responsibilities

• Provide friendly, professional, and timely customer support.
• Resolve customer concerns with patience, accuracy, and attention to detail.
• Help strengthen customer relationships and improve retention.
• Identify opportunities to help existing customers with additional insurance needs.
• Discuss Auto, Home, Renters, Life, and other available insurance products.
• Support agency sales goals while maintaining excellent customer service.

Skills

Customer service

Sales

Communication

Organizational

Problem-solving

Attention to detail

Team player

Tools

CRM software

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Insurance Account Representative – Sales & Customer Service

Full-Time | Fort Worth, TX | Base Pay + Performance Incentives

Love Helping People? Enjoy Sales? Build a Career That Offers Both!

Are you someone who genuinely enjoys helping others, solving problems, and building lasting relationships? Do you also have the confidence to recognize opportunities and recommend solutions?

At Veronica Mendoza State Farm Agency, we're looking for a dependable, detail-oriented, and personable team member who can deliver outstanding customer service while contributing to our agency's growth.

This role offers the best of both worlds: helping existing customers with their insurance needs while identifying opportunities to provide additional protection.

We're looking for someone who takes pride in doing things right, follows through on commitments, and enjoys being part of a team.

What You'll Do:

Customer Service & Relationship Building

• Provide friendly, professional, and timely customer support.
• Resolve customer concerns with patience, accuracy, and attention to detail.
• Help strengthen customer relationships and improve retention.

Sales & Growth Opportunities

• Identify opportunities to help existing customers with additional insurance needs.
• Discuss Auto, Home, Renters, Life, and other available insurance products.
• Support agency sales goals while maintaining excellent customer service.

What Makes You a Great Fit

• You genuinely enjoy helping people and creating positive experiences.
• You are organized, dependable, and attentive to details.
• You can manage multiple responsibilities without sacrificing accuracy.
• You communicate clearly and professionally.
• You are comfortable discussing products and making recommendations.
• You take ownership of your work and follow through.
• You are a team player with a positive, solution-oriented attitude.

Qualifications

• Previous customer service experience preferred.
• Sales experience is a plus.
• Strong communication, organizational, and problem-solving skills.
• Comfortable using computers and learning new technology.
• Must obtain and maintain required Texas insurance licenses for assigned duties.
• Bilingual English/Spanish is a plus.

Why Join Our Team?

• Competitive base pay with opportunities for performance incentives.
• Training and professional development.
• Opportunities to grow your knowledge in insurance and sales.
• A collaborative, customer-focused team environment.
• Meaningful work helping families protect their financial well-being.
• A stable career path with opportunities to expand your responsibilities.