Account Representative - State Farm Agent Team Member

Fuhrmann Insurance Agency Inc; Suffolk (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Job summary

Zach Fuhrmann - State Farm Agent is seeking a dedicated Insurance Account Representative who loves helping people. This role combines exceptional customer service with sales and relationship-building, enabling you to make a meaningful impact. You’ll answer questions, solve problems, and identify opportunities to enhance insurance coverage for our clients.

The ideal candidate is friendly, a strong communicator, and motivated by helping others. This position offers a fulfilling career with a focus on integrity and personal growth.

Qualifications

• Friendly and personable with strong communication skills.
• Motivated to help customers achieve their insurance needs.
• Organized and dependable, eager to learn about insurance products.

Responsibilities

• Deliver outstanding customer service through various interactions.
• Assist customers with policy changes and billing questions.
• Build lasting relationships with customers to meet their insurance needs.
• Identify additional product opportunities for clients.
• Follow up with prospects to strengthen relationships.
• Work with team members to ensure exceptional customer experiences.

Skills

Strong communication

Customer service

Relationship building

Problem-solving

Motivated to help others

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

About the Role

We’re looking for someone who loves helping people and isn’t afraid to have meaningful conversations about protecting what matters most. This is a unique opportunity to combine exceptional customer service with relationship-building and sales.

As an Insurance Account Representative, you’ll be the trusted voice our customers rely on. You’ll help solve problems, answer questions, review coverage, and identify opportunities to better protect our customers and their families. Every conversation is a chance to make a positive impact while helping our agency grow.

If you enjoy connecting with people, building relationships, and creating win-win outcomes, you’ll thrive in this role.

What You’ll Do

• Deliver outstanding customer service through phone, email, text, and in-person interactions
• Assist customers with policy changes, billing questions, claims support, and coverage reviews
• Build lasting relationships with customers and become a trusted resource for their insurance needs
• Identify opportunities to recommend products and services that provide additional protection and value
• Follow up with prospects, referrals, and existing customers to strengthen relationships and generate new business
• Work closely with team members to create an exceptional customer experience from start to finish

What Success Looks Like

• Customers feel valued, understood, and well-protected
• Relationships are strengthened through every interaction
• Problems are solved quickly and professionally
• New opportunities are uncovered through genuine conversations, not high‑pressure sales tactics
• You contribute to a positive, energetic, and growth‑oriented team culture

Who We’re Looking For

• Friendly, confident, and personable
• A strong communicator who enjoys talking with people
• Naturally curious and asks great questions
• Motivated by helping others and achieving goals
• Organized, dependable, and eager to learn
• Comfortable discussing insurance products and making recommendations

Why Join Our Team

This isn’t a call‑center job and it isn’t a high‑pressure sales job. It’s an opportunity to build relationships, make a difference in people’s lives, and grow a rewarding career with a team that values integrity, service, and personal growth.

Company Philosophy

We believe the best salespeople are simply great problem‑solvers who genuinely care about helping others!