Customer Service Representative - State Farm Agent Team Member

Crystal Compton - State Farm Agent; Forest Park (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

License Reimbursement

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Flexible schedule

Job summary

Cristal Compton - State Farm Agent in Forest Park, Georgia is seeking a customer-focused Customer Service Representative to enhance customer experiences while supporting the agency’s growth. You will answer inquiries, assist with policy changes, and process claims.

The ideal candidate will have strong communication skills and previous customer service experience, thriving in a supportive, team-oriented environment. This role offers opportunities for internal growth, emphasizing training and development, with a focus on work-life balance.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented with the ability to multitask.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• License Reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

About Our Agency:

I opened my agency in 2009 and currently lead a team of three full-time team members. Before joining State Farm, I worked with a competitor, which gave me valuable industry experience and ultimately led me to a career and culture that aligned more closely with my goals and values.

I’m a proud alum of University of Georgia and stay very active in the local community through events and involvement in the surrounding area.

Our agency offers a 401(k), health benefits, PTO, licensing reimbursement, and a strong focus on work‑life balance. We believe in creating an environment where people can succeed professionally while still maintaining balance outside of work.

Our office culture is highly growth‑driven and team‑oriented. Even as a smaller office, we work closely together to achieve shared goals and support one another’s success. Training and development are a major focus, and we put a strong emphasis on helping team members continue growing and reaching their goals.

We also like to keep things engaging with office competitions and a motivating atmosphere. If you’re someone who is driven, enjoys learning, and wants to be part of a collaborative team environment, this could be a great fit for you.

Role Description:

As a Customer Service Representative - State Farm Agent Team Member with Crystal Compton - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.