Customer Service Representative - State Farm Agent Team Member

Susan Lynch - State Farm Agent; Federalsburg (MD); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Training & development

401(k) matching

Job summary

Susan Lynch Insurance and Financial Services is seeking a Customer Service Representative to deliver exceptional customer experiences for State Farm clients. You will handle inquiries, coordinate with the team, and support community members with attentive service.

The role emphasizes accurate record-keeping, timely follow-up, and a customer-first approach to help grow the agency’s insurance and financial services business.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Interpersonal skills

Detail-oriented

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

Benefits:

• Paid time off
• Training & development
• 401(k) matching

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm Insurance and financial services products.

ROLE DESCRIPTION:

As a Customer Service Representative with Susan Lynch Insurance and Financial Services, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.