Customer Service Representative - State Farm Agent Team Member

Ryan Kill - State Farm Agent; Fargo (ND); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Bonus based on performance

Flexible schedule

Opportunity for advancement

Training & development

Job summary

Ryan Kill - State Farm Agent is seeking a Customer Service Representative to provide exceptional service and support to policyholders and community members in Fargo, ND. You will handle inquiries, update policies, and coordinate with the agent’s team to ensure smooth service delivery.

The role emphasizes empathy, attention to detail, and a customer-first mindset, with opportunities for internal growth for motivated individuals committed to ongoing training and development.

Qualifications

• Strong communication and interpersonal skills required.
• Detail-oriented with ability to multitask in a fast-paced environment.
• Previous customer service experience preferred.

Responsibilities

• Answer phones and monitor text messages.
• Assist customers with policy changes and updates.
• Follow up with customers on payments, forms, etc.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits:

• Competitive pay
• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Training & development

Role Description:

As a Customer Service Representative - State Farm Agent Team Member with Ryan Kill - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer phones and monitor text messages.
• Assist customers with policy changes and updates.
• Follow up with customers on payments, forms, etc.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.