Customer Service Representative - State Farm Agent Team Member

Ryan Secor - State Farm Agent; Portland (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Paid time off

Training & development

Job summary

Ryan Secor - State Farm Agent in Portland, Michigan, is looking for a Customer Service Representative to enhance customer experiences at our insurance agency. This role requires strong communication skills, attention to detail, and the ability to multitask effectively.

The successful candidate will support customers by answering inquiries, processing policy changes, and managing claims while collaborating with the agency team. We value empathy, dedication, and a customer-focused attitude, and anticipate growth opportunities for driven individuals.

Qualifications

• Exceptional customer service skills.
• Attention to detail and the ability to multitask.
• Previous experience in a customer service role is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits

• Bonus based on performance
• Paid time off
• Training & development

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Ryan Secor - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.