Customer Service Representative - State Farm Agent Team Member

Domenico Polo - State Farm Agent; Elmwood Park (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Domenico Polo - State Farm Agent in Elmwood Park, IL seeks a Customer Service Representative to deliver exceptional service and support to our community. You will handle inquiries, coordinate with the agent team, and contribute to the growth of a local insurance business.

We value proactive, outgoing individuals with strong communication and organizational skills. Bilingual candidates (Spanish, Polish, Ukrainian) are encouraged to apply.

Qualifications

• Candidates must be dedicated to customer service.
• Strong communication and interpersonal skills are essential.
• Must be detail-oriented and able to multitask while handling inquiries.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Job description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About our agency:

I opened my agency in 2024 and currently lead a team of four. Before becoming an agent, I worked as a State Farm team member. Outside of work, I'm a professional musician who studied music in college, and I also enjoy painting, especially watercolor. Creativity and building relationships are a big part of who I am.

Our agency is passionate about serving the community. We partner with local churches, community organizations, small businesses, and the police department to build lasting relationships and make a positive impact.

Our agency offers a flexible work schedule, PTO, a Simple IRA, ongoing training and coaching, professional development, and opportunities for career growth and advancement. We believe in helping our team members succeed both personally and professionally.

Our culture is supportive, customer-focused, and built on teamwork. I'm looking for someone who is proactive, outgoing, detail-oriented, and compassionate. Strong communication skills are essential, and bilingual candidates (especially those who speak Spanish, Polish, or Ukrainian), are highly encouraged to apply.

Role description:

As a Customer Service Representative with Domenico Polo - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

Responsibilities:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Qualifications:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.