Customer Service Representative - State Farm Agent Team Member

Tiffany Apsitis - State Farm Agent; Dexter (MI); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Life insurance

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Job summary

State Farm Agent Tiffany Apsitis seeks a Customer Service Representative to help provide exceptional experiences for our clients in a small, growing agency.

You will handle inquiries, assist with policy changes, process claims, and maintain accurate records while collaborating with the team to support community members and drive growth.

Qualifications

• Excellent communication and interpersonal abilities.
• Strong attention to detail and multitasking capability.
• Previous customer service experience preferred.

Responsibilities

• Provide exceptional customer service and policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Multitasking

Job description

Benefits:

• Life insurance
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency opened in 2026 and is a growing team of two with plans to expand. I was a stay-at-home mom for 14 years before joining a State Farm agency. I quickly fell in love with the business, spent three years learning and growing, and then opened my own agency.

Family is at the center of everything I do. I truly believe in making the most of your time and not sacrificing family for work. That mindset carries into how I lead the office and support my team.

For our team, we offer life insurance benefits, PTO, reimbursement for licensing costs, and a strong emphasis on work-life balance. Our office culture is supportive, open, and family-oriented. I maintain an open-door approach and encourage questions so team members can learn and grow the right way.

We’re a close-knit team that truly supports one another. We’re looking for someone who is eager to learn, values communication, and wants to be part of a positive, team-focused environment.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Tiffany Apsitis - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.