Customer Service Representative - State Farm Agent Team Member

Christian Ins and Fin Svc Inc; Denton (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Opportunity for advancement

Paid time off

Job summary

Neill Christian - State Farm Agent is seeking a Customer Service Representative to join the team in Denton. This full-time role focuses on delivering exceptional customer experiences, handling policy information, changes, and claims while contributing to the agency's growth and community presence.

The position offers a structured path for advancement, licensing reimbursement, and performance-based bonuses as part of a supportive, growth-oriented culture.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Denton

• License Reimbursement
• Bonus based on performance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY

I opened my agency in December 2025 and currently lead a growing team of two. Before becoming an agent, I worked as a State Farm team member and also gained experience in financial services. My background in both insurance and financial services helped prepare me to build an agency focused on growth, customer service, and long-term success.

I graduated from Louisiana State University in 2019. Outside of work, I enjoy fishing, tennis, hunting, traveling, sports, and spending time outdoors whenever possible. I believe in maintaining an active lifestyle and bringing that same energy and enthusiasm into the workplace.

Our agency offers 15 days of PTO, performance-based bonuses, licensing reimbursement, work-life balance, promotion opportunities, additional time-off incentives, professional development, and involvement in the Aspirant Program. As a growing agency, we are committed to helping team members develop their skills and create opportunities for long-term career advancement.

Our culture is built on accountability, consistency, positivity, and continuous growth. I’m looking for team members who are dependable, motivated, and coachable, while also bringing strong problem-solving skills and initiative to the table. The ideal candidate can think critically, work through challenges independently, and take ownership of their success. If you’re looking for a growth-oriented environment where your ideas, effort, and development are valued, this could be a great fit for you.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Neill Christian - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $40,000.00 - $60,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.