Customer Service Representative - State Farm Agent Team Member

Kimberly Wilcox - State Farm Agent; Denham Springs (LA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Kimberly Wilcox - State Farm Agent in Denham Springs, Louisiana, is seeking a Customer Service Representative to enhance customer experiences and support agency growth. The role involves assisting clients with inquiries and insurance policy management, while fostering teamwork and professionalism.

The ideal candidate will be detail-oriented, possess strong communication skills, and have a passion for helping others. Join a supportive team that values flexibility, community involvement, and offers internal growth opportunities.

Qualifications

• Strong communication and interpersonal skills required.
• Ability to handle multiple tasks efficiently.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking ability

Customer service experience

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

We’ve proudly served our community for 25 years and have grown into a team of 12 dedicated employees. Over the years, we’ve built a strong, supportive environment where teamwork, professionalism, and a positive attitude are at the heart of everything we do. We look for team members who are coachable, willing to use our systems, and ready to contribute to a collaborative, customer-focused office.

I’m an LSU graduate and truly love living and working in South Louisiana. Being part of this community is important to me, and our agency stays involved through local high school scholarships, adopting families and senior citizens during the holidays, and supporting community initiatives throughout the year.

We believe in taking care of our team and making work enjoyable. We offer health benefits, flexibility, and a strong focus on work-life balance. Our office is known for its stocked snack room, lunches, and lattes—and if there’s a national food holiday, we’re definitely celebrating. Pajama Day is one of our favorite traditions and a highlight of the year.

If you’re looking for a positive, professional, and supportive team that values flexibility, community involvement, and a little fun along the way, this could be a great place for you to grow and feel at home.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Kimberly Wilcox - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.