Customer Service Representative - State Farm Agent Team Member

Ashley Smith - State Farm Agent; Temperance (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Ashley Smith - State Farm Agent in Temperance is seeking a Customer Service Representative to create exceptional client experiences and support the agency's growth. The ideal candidate will assist with policy inquiries, changes, and claims processing while maintaining accurate customer records.

We value strong communication skills and detail-oriented individuals. This position offers opportunities for internal growth and is perfect for motivated candidates looking to enhance their careers in the insurance field.

Qualifications

• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Strong communication and interpersonal skills

Detail-oriented

Multitasking ability

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About our Agency:

As we approach our seventh year in December, our agency is proud to have built a close-knit team of 7 full-time and 3 part-time members dedicated to exceptional service. We offer comprehensive benefits, including health, dental, vision, and a 3% Simple IRA match, prioritizing our team's well-being. Community involvement is at our core, with this year marking our third year supporting Toys for Tots, and we recently contributed $1,000 to Hurricane Helene relief efforts. We keep our office lively with holiday decorations and celebrate birthdays with lunch on us! If you’re looking for an agency that values both community and team spirit, we’d love to meet you!

Role Description:

As a Customer Service Representative - State Farm Agent Team Member with Ashley Smith - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Qualifications:

• Strong communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.