Customer Service Representative - State Farm Agent Team Member

Will Norfolk - State Farm Agent; Deer Park (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k)

Bonus based on performance

Paid time off

Flexible schedule

Training & development

Parental leave

Dental insurance

Vision insurance

Job summary

Will Norfolk - State Farm Agent is seeking a Customer Service Representative in Deer Park, TX to deliver exceptional service to policyholders. You will answer inquiries, assist with policy changes, process claims, and keep accurate records as part of a collaborative agency team.

The role emphasizes attention to detail, strong communication, and a customer-focused mindset, with an opportunity for advancement within the agency. Bilingual Spanish is preferred to support a diverse community.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented with strong multitasking ability.
• Prior customer service experience preferred.
• Bilingual Spanish preferred to support a diverse client base.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Spanish bilingual

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
• Dental insurance
• Parental leave
• Vision insurance

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Will Norfolk - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.