Customer Relations Representative - State Farm Agent Team Member

Will Norfolk - State Farm Agent; Deer Park (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k) matching

Dental insurance

Parental leave

Vision insurance

Job summary

Will Norfolk - State Farm Agent in Deer Park, TX seeks a Customer Relations Representative to deliver exceptional service and support to customers seeking insurance solutions. You will handle inquiries, update records, and coordinate with team members to ensure high satisfaction and retention.

The role emphasizes clear communication, empathy, and problem-solving, with internal growth opportunities for motivated and sales-minded candidates in a community-focused agency.

Qualifications

• Clear communication and strong problem-solving abilities.
• Experience in customer service is preferred.
• Ability to work under pressure and handle inquiries professionally.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service experience

Bilingual Spanish

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
• Dental insurance
• Parental leave
• Vision insurance

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Will Norfolk - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred.