Customer Service Representative - State Farm Agent Team Member

Myberlinagent; Decatur (IL); On-site; USD 23,419 - 24,796; Part time

Benefits offered by this job

Free food & snacks

Opportunity for advancement

Company parties

Training & development

Hourly pay + bonus opportunities

Job summary

Myberlinagent is seeking a part-time Customer Service Representative to join their team in Decatur, IL. The ideal candidate will have excellent interpersonal and communication skills, be people-oriented, and dedicated to providing exceptional customer service. Responsibilities include handling customer inquiries, coordinating appointments, and supporting the agency team. Compensation ranges from $17.00 to $18.00 per hour, with additional benefits such as training and personal development opportunities.

Qualifications

• Be available Monday - Friday 9:00 AM - 2:00 PM.
• Enthusiastic about insurance and financial products.
• Pride in getting work done accurately and timely.

Responsibilities

• Handle customer inquiries and coordinate with agency team members.
• Answer telephone and respond to customer requests.
• Initiate contact with prospects or customers to set appointments.

Skills

Excellent interpersonal skills

Excellent communication skills (written, verbal, listening)

People-oriented

Proactive in problem solving

Dedicated to customer service

Self-motivated

Job description

Customer Service Representative - State Farm Agent Team Member

Part Time in Berlin, MD

Benefits

• Free food & snacks
• Opportunity for advancement
• Company parties
• Training & development
• Hourly pay + bonus opportunities

Position Overview

Part-Time Customer Service Representative State Farm Insurance Agent located in Berlin, MD is seeking an outgoing, career-oriented professional to join their team. As a Customer Service Representative – State Farm Agent Team Member you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Highlighted focus on Tier 1 Service and Financial Service Admin Support
  • Handle unlicensed/clerical activities (not an exhaustive list)
  • Answer the telephone
  • Answer billing questions
  • Respond to customer requests
  • Scan and attach documents to customer accounts
• Initiate contact with a prospect or customer for the purpose of recording future dates or setting appointments to talk with a licensed and authorized producer or be transferred to a licensed and authorized producer.

What you’ll receive

• Training
• Personal development during weekly meetings
• Valuable experience

Requirements

• Be available Monday - Friday 9:00 AM – 2:00 PM
• Excellent interpersonal skills
• Excellent communication skills – written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• People‑oriented
• Self‑motivated
• Proactive in problem solving
• Dedicated to customer service
• Pride in getting work done accurately and timely

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. By accepting this position, you are not employed by State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Compensation: $17.00 – $18.00 per hour