Customer Service Representative - State Farm Agent Team Member

Evehamper; Baltimore, Northern (MD, KY); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Bonus based on performance

Advancement opportunities

Paid time off

Wellness resources

Competitive salary

Training & development

Job summary

Eve Hamper State Farm Insurance Agency in Baltimore, MD is seeking a full-time Customer Service Representative with a Property & Casualty license to join our State Farm agent team. You will handle inquiries, policy updates, billing, and claims while delivering exceptional customer service.

This role offers weekly pay, a clear path for advancement, paid time off, wellness resources, training and development, and a competitive hourly rate of $20–$25.

Qualifications

• Active, valid Property & Casualty (P&C) Insurance License is required to begin, or training will be provided.
• Experience in insurance or State Farm system (ECRM) is a plus but not required if you learn quickly.
• Enthusiastic, professional, clear communication with a strong phone presence.
• Dedicated work ethic with the ability to work full-time hours and start immediately.

Responsibilities

• Handle incoming phone calls, emails, and walk-ins regarding billing, policy changes, and claims.
• Conduct policy reviews to ensure proper coverage for State Farm customers.
• Maintain accurate customer records and follow up on pending items per compliance standards.

Skills

P&C license

Insurance experience

Communication

Reliability

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Baltimore - MD

• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Wellness resources
• Competitive salary
• Training & development

Are you a licensed P&C professional looking for a to work in the insurance field, where your hard work is rewarded weekly? Eve Hamper State Farm Insurance Agency is seeking an immediate, full-time Property & Casualty (P&C) Licensed Customer Service Representative.

ROLE DESCRIPTION

As a Customer Service Representative, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

Key Responsibilities

• Customer Care Handle incoming phone calls, emails, and walks-ins regarding billing, policy changes, and claims.
• Account Review Conduct policy reviews with existing State Farm customers to ensure they have the proper coverage.
• Uncover Gaps in Protection Discovery conversation to identify customer needs during routine service interactions.
• Office Operations Maintain accurate customer records and follow up on pending items in accordance with State Farm compliance standards.

Required Qualification

• License An active, valid Property & Casualty (P&C) Insurance License is required to begin, or we will train the right candidate.
• Experience Previous insurance experience or State Farm system (ECRM) experience is a major plus but not required if you learn quickly.
• Communication Enthusiastic, professional, and clear communication skills with a strong phone presence.
• Reliability Dedicated work ethic with the ability to work full-time hours and start immediately.

Agent Team Member Position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. You must be able to pass a background check.

Compensation $20.00 - $25.00 per hour

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