Customer Service Representative - State Farm Agent Team Member

Derrick Elzey - State Farm Agent; Berlin (MD); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Company parties

Free food & snacks

Opportunity for advancement

Training & development

Personal Development during weekly meetings

Valuable experience

Hourly pay + bonus opportunities

Job summary

Derrick Elzey - State Farm Agent is looking for a Part-Time Customer Service Representative in Berlin, MD to enhance customer experiences and support the agency team's growth. The ideal candidate will possess excellent communication and interpersonal skills, be proactive in problem-solving, and be available Monday to Friday from 9:00 AM to 2:00 PM.

This role requires handling customer inquiries, coordinating with the agency team, and providing clerical support. Strong dedication to customer service and accuracy is essential as part of a successful independent contractor team.

Qualifications

• Availability Monday - Friday 9:00 AM - 2:00 PM.
• Dedicated to customer service and work done accurately and timely.
• Enthusiastic about insurance and financial products.

Responsibilities

• Handle unlicensed/clerical activities including billing questions and customer requests.
• Initiate contact with prospects or customers for appointments.
• Provide Tier 1 Service and Financial Service Admin Support.

Skills

Excellent interpersonal skills

Excellent communication skills

Proactive in problem solving

Self-motivated

People-oriented

Job description

Benefits

• Company parties
• Free food & snacks
• Opportunity for advancement
• Training & development
• Training
• Personal Development during weekly meetings
• Valuable experience
• Hourly pay + bonus opportunities

Position Overview

Part‑Time Customer Service Representative – State Farm Insurance Agent located in Berlin, MD is seeking an outgoing, career‑oriented professional to join their team.

Role Description

As a Customer Service Representative – State Farm Agent Team Member with Derrick Elzey – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Highlighted focus on Tier 1 Service and Financial Service Admin Support
  • Handle unlicensed/clerical activities (not an exhaustive list)
  • Answer the telephone
  • Answer billing questions
  • Respond to customer requests
  • Scan and attach documents to customer accounts
• Initiate contact with a prospect or customer for the purpose of recording future x‑dates or setting appointments to talk with a licensed and authorized producer or be transferred to a licensed and authorized producer.

Requirements

• Be available Monday - Friday 9:00 AM - 2:00 PM
• Excellent interpersonal skills
• Excellent communication skills – written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• People‑oriented
• Self‑motivated
• Proactive in problem solving
• Dedicated to customer service
• Pride in getting work done accurately and timely

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. By accepting this position, you are not employed by State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.