Customer Service Representative - State Farm Agent Team Member

State-Farm-319b4913; Dacula (GA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Life insurance

Advancement opportunities

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Natacha Jocelyn - State Farm Agent in Georgia seeks a Customer Service Representative to deliver exceptional service, answer inquiries, and coordinate with the team to support the community. You will build relationships, handle follow-ups, and maintain records to help grow the agency's insurance business.

Strong communication, attention to detail, and a customer-first mindset are essential, with bilingual Spanish being a plus.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Bilingual Spanish

Job description

Benefits:

• Life insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2011 and currently lead a team of four. Before becoming a State Farm agent, I worked as a State Farm Claim Representative, giving me valuable experience helping customers through some of life's most challenging moments.

Serving our community is at the heart of what we do. I'm a Life Member of Alpha Kappa Alpha Sorority, Incorporated, and our agency is actively involved in local initiatives, including supporting a teen driver safety program at a local high school and sponsoring local hospital employees.

Our agency offers a life insurance stipend, flexible scheduling, the opportunity to earn a four-day workweek by meeting goals, professional development opportunities, the State Farm Aspirant Program, team-building events, free snacks, and Chick-fil-A Tuesdays. We believe in creating an environment where our team can thrive both personally and professionally.

Our culture is positive, inclusive, and supportive. We genuinely care about one another and believe success comes from working together. I'm looking for someone with strong character, integrity, and a genuine desire to help others. If you're goal-oriented, innovative, solution-focused, and driven to grow, you'll fit right in with our team.

ROLE DESCRIPTION:

As a Customer Service Representative with Natacha Jocelyn - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.