Customer Service Representative - State Farm Agent Team Member

Rebekah Shapiro Gonzalez - State Farm Agent; United States; Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Hiring bonus

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Rebekah Shapiro Gonzalez - State Farm Agent is seeking a Customer Service Representative to support a remote team, delivering exceptional service and coordinating with other agent team members to meet community needs.

The role emphasizes accurate record-keeping, responsive inquiries handling, and building lasting customer relationships in a supportive, growth-oriented environment.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Must be currently licensed (Property/Casualty and Life/Health).
• Prior State Farm experience preferred.
• Bilingual Spanish preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication skills

Detail-oriented

Property/Casualty license

Life/Health license

State Farm experience

Bilingual Spanish preferred

Job description

Benefits:

• Hiring bonus
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2010 after previously working for another State Farm agent. I'm married with three children, a proud dog owner, and family is at the center of everything I do. Building lasting relationships with customers and creating a positive workplace for my team are two of my biggest priorities.

Giving back to the community is an important part of our agency. I'm active in Rotary, involved with Scouting America, support the Girl Scouts, and enjoy participating in local initiatives that make a positive impact.

Our agency offers a 401(k), group health insurance, a gym membership, ongoing personal and professional development, and a strong commitment to work-life balance. We believe in supporting our team members both inside and outside the office.

Our culture is built on integrity, compassion, and teamwork. I'm looking for someone who is driven, caring, and passionate about helping others. If you have a strong work ethic, a positive attitude, and want to make a meaningful impact while growing your career, we'd love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative with Rebekah Shapiro Gonzalez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Must be currently licensed (Property/Casualty and Life/Health)
• Prior State Farm experience preferred.
• Bilingual Spanish preferred.

This is a remote position.