Customer Service Representative - State Farm Agent Team Member

Downtown Cranford; Cranford (NJ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Paid time off

Training & development

Flexible schedule

Job summary

Neim Dani Insurance Agency in Cranford, New Jersey, is seeking a Customer Service Representative to provide frontline support for customers. You will handle inquiries, assist with policy changes, and process claims. Attention to detail and an empathetic approach are vital for enhancing client satisfaction.

We offer a competitive salary, performance bonuses, and a positive work environment that values your contributions. Join our supportive team and take your career to the next level!

Qualifications

• Strong communication and interpersonal skills are required.
• You must be detail-oriented with the ability to multitask effectively.
• A customer-focused attitude with empathy and professionalism is essential.

Responsibilities

• Respond promptly to customer inquiries and provide clear policy information.
• Assist customers with policy updates, changes, and renewals.
• Process insurance claims and follow up to ensure resolution.
• Maintain accurate and up-to-date records of all customer interactions.
• Collaborate with team members to deliver seamless customer service.

Skills

Strong communication and interpersonal skills

Detail-oriented

Customer-focused attitude

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development
• Flexible schedule

At Neim Dani Insurance Agency, we pride ourselves on delivering exceptional customer experiences that build trust and support our community’s insurance needs. Join our team and contribute to a positive, growth-driven environment where your skills make a real impact.

Role Overview:

As a Customer Service Representative, you will be the frontline support for our customers, handling inquiries, assisting with policy changes, and helping process claims. Your attention to detail and empathetic approach will enhance client satisfaction and contribute to the agency’s ongoing success.

Key Responsibilities:

• Respond promptly to customer inquiries and provide clear policy information.
• Assist customers with policy updates, changes, and renewals.
• Process insurance claims and follow up to ensure resolution.
• Maintain accurate and up-to-date records of all customer interactions.
• Collaborate with team members to deliver seamless customer service.

Qualifications:

• Strong communication and interpersonal skills.
• Detail-oriented with the ability to multitask effectively.
• Customer-focused attitude with empathy and professionalism.

Why Join Us?

• Opportunity for career advancement within a supportive team.
• Develop your skills in a respected insurance agency.
• Work in a positive environment that values your contributions.