Customer Service Representative - State Farm Agent Team Member

Carrie Welch - State Farm Agent; Austin (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Hiring Bonus

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Carrie Welch - State Farm Agent in Austin, Texas, is looking for a Customer Service Representative to enhance customer experiences and support the growth of the agency.

The ideal candidate will have strong communication skills and a detail-oriented mindset, helping customers with inquiries and policy changes. Opportunities for advancement and a flexible schedule are offered, alongside competitive benefits.

Qualifications

• Strong communication and interpersonal skills are essential.
• Detail-oriented with an ability to multitask effectively.
• Previous experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• Hiring Bonus
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Role Description:

As a Customer Service Representative - State Farm Agent Team Member with Carrie Welch - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.