Customer Service Representative - State Farm Agent Team Member

Misty-Allen---State-Farm-Agent; Cleveland (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Bonus based on performance

Training & development

Opportunity for advancement

Competitive salary

Job summary

Misty Allen State Farm Agency is seeking a Customer Service Representative in Tennessee to deliver exceptional service, handle inquiries, and support the growth of a local insurance business. You’ll work with a friendly team to resolve questions, maintain records, and build lasting community relationships.

The role emphasizes strong communication, attention to detail, and multitasking across daily customer interactions.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication skills

Detail-oriented

Multitasking

Interpersonal skills

Job description

Benefits

• Monday-Friday 8:30am-5:00pm with one hour for Lunch


• Opportunity for advancement


• Training & development


• Bonus based on performance


• Competitive salary

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm Insurance and financial services products.

Role Description

As a Customer Service Representative with Misty Allen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.


• Answer customer inquiries and requests.


• Maintain accurate records of customer interactions.

Qualifications

• Dedicated to customer service.


• Strong communication and interpersonal skills.


• Detail-oriented and able to multitask.


• Previous customer service experience preferred.

About the Agency

At Misty Allen State Farm, we’re passionate about helping individuals, families, and businesses protect what matters most. With nearly 30 years of insurance and financial services experience, Misty has built an agency centered around exceptional service, lasting relationships, and helping team members grow.

We’re proud to serve customers throughout Tennessee and Georgia and are committed to making insurance simple, personal, and meaningful. If you’re looking to join a team that values professional growth, teamwork, community involvement, and remarkable customer service, we’d love to meet you!