Customer Service Representative - State Farm Agent Team Member

Samantha-Alberson---State-Farm-Agent; Brookhaven (MS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

One On One Coaching

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Bonus based on performance

Competitive salary

Job summary

Samantha Alberson - State Farm Agent in Brookhaven, MS is seeking a Customer Service Representative to deliver exceptional service and support the growth of the agency. You will handle inquiries, maintain records, and coordinate with the team to meet community needs.

The ideal candidate is customer-focused, detail-oriented, and skilled at multitasking, with previous service experience preferred. This role offers coaching, development opportunities, and a pathway to advance within the agency.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Interpersonal skills

Detail-oriented

Job description

Benefits

• One On One Coaching
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Bonus based on performance
• Competitive salary

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm Insurance and financial services products.

ROLE DESCRIPTION

As a Customer Service Representative with Samantha Alberson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.