Customer Service Representative - State Farm Agent Team Member

Lane Madsen - State Farm Agent; Dubuque (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Advancement opportunities

Paid time off

Training & development

401(k) matching

Competitive salary

Flexible schedule

Performance bonus

Job summary

Lane Madsen - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service to clients, answer inquiries, and support team members in a growing insurance and financial services office.

The role emphasizes communication, attention to detail, and the ability to multitask across records, requests, and follow-ups, with opportunities for advancement and a constructive work environment.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Dedicated to customer service.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Dedicated to customer service

Strong communication

Interpersonal skills

Detail-oriented

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
• Competitive salary
• Flexible schedule
• Bonus based on performance

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm Insurance and financial services products.

ROLE DESCRIPTION:

As a Customer Service Representative with Lane Madsen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.