Customer Service Representative - State Farm Agent Team Member

Grant Gingerich - State Farm Insurance Agent; Claremore (OK); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Training & development

Job summary

Grant Gingerich - State Farm Agent is seeking a Customer Service Representative to support our insurance agency. You will deliver exceptional customer experiences, resolve inquiries, and coordinate with the team to meet community needs. The role emphasizes attentiveness, reliability, and teamwork in a sales-oriented environment.

The office emphasizes growth, is recently renovated, and offers a culture focused on winning and development for driven individuals seeking internal opportunities.

Qualifications

• Be a Team Member that CARE's: show character, attitude, reliable results, effort and energy.
• Strong communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Previous sales and customer service experience preferred.
• Must be able to obtain a license and pass a background check.

Responsibilities

• Answer customer inquiries and provide policy information.
• Connect quickly with customers to uncover needs.
• Help customers discover unstated needs.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Team Player (CARE)

Communication skills

Detail-oriented

Sales & customer service

Job description

Benefits:

• 401(k) matching
• Competitive salary
• Health insurance
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Grant Gingerich - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Our office is destined for greatness with a great foundation of excellent team members and leadership that is determined to conquer goals. We recently fully renovated our office that's equipped for a successful office layout meanwhile encapsulated with a culture of winning.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Company Culture:

Our company culture is driven by a winning mindset, where every team member is focused and goal-oriented to achieve outstanding results. We are deeply committed to excellence and strive for greatness in everything we do. At the same time, we believe that enjoying the journey and having fun together fuels creativity and strengthens our collaboration.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Connecting quickly with customers to uncover needs
• Help customers discover unstated needs
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.li>
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Be a Team Member that C.A.R.E.'s
  • Character
  • Attitude (positive)
  • Reliable Results
  • Effort and Energy
• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous sales and customer service experience preferred
• Must be able to obtain a license and pass a background check