Customer Relations Representative - State Farm Agent Team Member

Adam Garcia - State Farm Agent; Chicago (IL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Hiring bonus

Simple IRA

Bonus based on performance

Health insurance

Paid time off

Training & development

Job summary

Adam Garcia - State Farm Agent is seeking a Customer Relations Representative in Chicago, Illinois. In this role, you will deliver exceptional client experiences to strengthen our insurance agency's success. Ideal candidates will possess strong communication and problem-solving skills, demonstrating empathy and the ability to handle high-stress situations.

We foster a supportive environment with opportunities for internal growth, making this an excellent place for driven individuals committed to customer service.

Qualifications

• Strong communication and problem-solving skills are essential.
• Experience in customer service is preferred.
• Must handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information.
• Assist with customer retention strategies.
• Coordinate with other departments for customer satisfaction.

Skills

Strong communication skills

Problem-solving skills

Experience in customer service

Job description

Benefits

• Hiring bonus
• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency has been proudly serving the community since October 2017. We currently have four full‑time team members and are excited to welcome a fifth. We believe in creating a positive and balanced workplace where people feel supported and appreciated.

We offer two office outings each year (summer and holiday), 8 paid holidays, and 15 days of PTO/sick time with some rollover options. Team members also benefit from a Pre‑Tax Health Expense Reimbursement program and a Simple IRA with employer match after two years. Plus, we keep the office stocked with snacks and drinks tailored to everyone’s preferences. Conveniently located in Lincoln Square and Albany Park, we’re steps away from the Western bus stop and Brown Line for an easy commute.

I’m a graduate of the University of Iowa and have been with State Farm for over 11 years. As a longtime Chicago resident and proud dad of two boys, I love being part of this community. We partner with local organizations like Waters Elementary, the Lincoln Square Ravenswood Chamber of Commerce, and the North River Commission to give back and stay connected.

If you’re looking to join a team that values community, work‑life balance, and a supportive environment, this could be the perfect place for you.

Role Description

As a Customer Relations Representative – State Farm Agent Team Member with Adam Garcia – State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Strong communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.