Customer Service Representative - State Farm Agent Team Member

Jimtomagency; Chicago, Northern (IL, KY); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Base pay (doe)

Incentive comp based on production

Paid time off

Profit sharing plan

Health prem allowance

Training & development + advancement

License fees reimbursed after 6 months

Total compensation tied to production

Job summary

State Farm Insurance Agency in Chicago is seeking an Insurance Licensed Customer Service Rep to support existing customers and grow the business through relationship conversations. The role involves inbound and outbound contact, outreach, and proactive conversations to drive retention and sales.

Licensing is required or guidance provided to obtain licenses. Office hours are Mon–Fri, and compensation ranges from $40,000 to $55,000 per year with base pay, incentive pay, PTO, profit sharing, and

Qualifications

• Illinois Property & Casualty and Life & Health Insurance Licenses required (must possess or be able to acquire asap)
• Insurance agency knowledge helpful
• Willingness to commute within 30 minutes to office

Responsibilities

• Contact customers for renewals, coverage options, and ongoing support
• Review policies/accounts and recommend updates to address coverage gaps
• Cross-sell additional products based on customer needs
• Identify opportunities to improve satisfaction and engagement
• Provide timely quotes and follow up within the same business day when possible
• Maintain accurate customer records and documentation
• Prioritize and manage workflow to ensure efficient, accurate processing
• Represent the agency at occasional community events
• Build a referral network center of influence and generate leads
• Create and contribute to customer reviews (including social media)

Skills

Strong communication skills

Persuasive customer conversations

Relationship builder

Calm under pressure

Coachable

Reliable work ethic

Fast learner

Phone/computer work

Education

Insurance Licenses (P&C & Life/Health)

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Chicago - IL

With 30+ years of established service, our State Farm Insurance Agency is seeking an Insurance Licensed Customer Service Rep - State Farm Agent Team Member to support existing customers and grow the business through meaningful relationship conversations.

This role involves inbound and outbound customer contact, outreach, relationship maintenance, and proactive conversations to drive retention and additional sales.

Licensing Insurance Producer Licenses are required, though not mandatory—if you don’t have them, we’ll help guide you on how to obtain the necessary licenses.

What we value We don’t focus on GPA or degrees. We care most about your energy, positivity, work ethic, ability to connect with clients, coachability, willingness to take feedback, and how quickly you learn.

Responsibilities

• Contact customers for renewals, coverage options, and ongoing support
• Review policies/accounts and recommend updates to address coverage gaps
• Cross-sell additional products based on customer needs
• Identify opportunities to improve satisfaction and engagement
• Provide timely quotes and follow up within the same business day when possible
• Maintain accurate customer records and documentation
• Prioritize and manage workflow to ensure efficient, accurate processing
• Represent the agency at occasional community events
• Build a referral network center of influence and generate leads
• Create and contribute to customer reviews (including social media)

Qualifications

Illinois Property & Casualty and Life & Health Insurance Licenses required (must possess or be able to acquire asap)

• Insurance agency knowledge and experience helpful
• Strong communication skills (verbal + written) and persuasive customer conversations
• Natural relationship-builder—friendly, empathetic, and patient
• Calm under pressure; proactive problem-solver
• Coachable with a positive, “can-do” attitude
• Reliable, strong work ethic, and fast learner
• Comfortable handling phone/computer work all day
• Prefer candidates who are within a 30-minute commute to our office
• Base pay (doe)
• Incentive comp based on production
• Paid time off (personal/holidays)
• Profit sharing plan
• License fees reimbursed after 6 months (if unlicensed)
• Total compensation = (Base pay + unlimited incentive pay), which is determined by your production, skills, licenses, education, and experience.

Office hours

Mon–Fri, 9:00 AM – 5:00 PM (no evenings/no weekends)

Benefits

• Base pay (doe)
• Incentive comp based on production
• Paid time off (personal/holidays)
• Profit sharing plan
• Health prem allowance
• Training & development + advancement opportunities
• License fees reimbursed after 6 months (if unlicensed)
• Total compensation = (Base pay + unlimited incentive pay), which is determined by your production, skills, licenses, education, and experience.

Reminder Illinois Property & Casualty and Life & Health Insurance Licenses are Required (must possess or able to acquire asap). We’ll provide clear guidance on exactly how to get started

Compensation $40,000.00 - $55,000.00 per year

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