Customer Service Representative - State Farm Agent Team Member

Freddie Villacci, Jr. - State Farm Agent; Chicago (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Opportunity for advancement

Training & development

Job summary

Freddie Villacci, Jr. - State Farm Agent in Chicago is seeking a Customer Service Specialist who enjoys helping others and solving problems. In this role, you will be the first point of contact for customers, answering questions and assisting with their insurance needs.

You will join a supportive team where your contributions matter, with paid training available. Ideal candidates should possess strong communication skills and a positive attitude. This is a great opportunity to grow your career in the insurance industry.

Qualifications

• A people-first attitude and strong communication skills.
• A positive, can-do mindset and willingness to learn.
• Strong attention to detail and ability to stay organized.

Responsibilities

• Be the friendly first point of contact for customers.
• Answer questions and guide customers through their insurance needs.
• Help process policy changes, payments, and service requests.

Skills

Strong communication skills

Attention to detail

Problem-solving abilities

Team collaboration

Job description

Benefits

• 401(k) matching
• Opportunity for advancement
• Training & development

Customer Service Specialist – Freddie Villacci State Farm

Are you the kind of person who people naturally turn to for help? Do you enjoy solving problems, building relationships, and making someone’s day a little easier? If so, you might be exactly who we’re looking for.

At Freddie Villacci State Farm, we don’t just handle policies—we build trust, support our community, and show up when people need us most. We’re looking for a Customer Service Specialist who brings positive energy, strong communication skills, and a genuine desire to help others.

What You’ll Do

• Be the friendly first point of contact for customers in person, over the phone, and via email
• Answer questions, solve problems, and guide customers through their insurance needs
• Help process policy changes, payments, and service requests
• Follow up with customers to ensure they feel supported and taken care of
• Work alongside a supportive team that values collaboration and growth

What We’re Looking For

• A people-first attitude and strong communication skills
• A positive, can-do mindset and willingness to learn
• Strong attention to detail and ability to stay organized
• Comfortable using computers and learning new systems
• Ability to Pass the Insurance State Property and Casualty Exam

Why You’ll Love It Here

• Supportive, team-oriented environment where your voice matters
• Paid training to help you succeed (no insurance experience needed to start)
• Opportunity to grow your career in insurance and business
• A role where you can truly make an impact in people’s lives

If you’re ready to start a career where your personality is your superpower and helping people is part of your everyday work, we’d love to meet you.

Apply today and bring your energy to Freddie Villacci State Farm.