Customer Service Representative - State Farm Agent Team Member

Michaela Voeller - State Farm Agent; Chehalis (WA); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

401(k)

Paid time off

Job summary

Michaela Voeller - State Farm Agent in Chehalis, WA is seeking a part-time Customer Service Representative to join an agent team focused on helping clients with insurance and financial services. You will build relationships, answer questions, and guide customers through product choices, claims, and billing support.

The role emphasizes communication, teamwork, and a proactive service approach, with licensing guidance provided as needed.

Qualifications

• Excellent communication skills (written and verbal) and active listening.
• Self-motivated and proactive in problem solving.
• Ability to work in a team and relate to customers.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Skills

Communication skills

Self-motivated

Detail oriented

Problem solving

Customer service

Team player

Customer relationship

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

Full Time • Chehalis - WA

Replies within 24 hours

• 401(k)

Position Overview

Looking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

As an Agent Team Member, you will receive...

• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within my agency

Requirements

• Excellent communication skills - written, verbal and listening
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Ability to work in a team environment
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Compensation: $18.00 per hour

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.We are located in Chehalis, WA and help customers with their insurance and financial services needs, including:

• Home insurance
• Life insurance

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.