Customer Service Representative - State Farm Agent Team Member

Robheath; Charlotte (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Opportunity for advancement

Paid time off

Job summary

Robheath is looking for a Customer Service Representative in Charlotte, North Carolina. In this role, you will deliver exceptional customer service while supporting the goals of a successful insurance agency.

Ideal candidates will have strong communication skills, attention to detail, and a customer-focused mindset. Responsibilities include handling inquiries, assisting with policy changes, processing claims, and maintaining records.

Join a team that values growth opportunities for motivated individuals.

Qualifications

• Strong communication and interpersonal skills are a must.
• Attention to detail is essential to handle multitasking.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Previous customer service experience

Job description

Benefits

• Competitive salary
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION

As a Customer service representative with Rob Heath State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.