Customer Service Representative - State Farm Agent Team Member

Rob Isringhausen - State Farm Agent; O'Fallon (IL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Hourly Plus Commission

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Rob Isringhausen - State Farm Agent in O'Fallon seeks a Customer Service Representative to ensure exceptional customer experiences within the agency. This role involves assisting with inquiries, processing claims, and supporting community needs.

The ideal candidate is detail-oriented with excellent communication skills, ready for both internal growth and a flexible schedule. The position offers hourly pay plus commission and opportunities for professional development.

Qualifications

• Strong communication and interpersonal skills essential for customer interactions.
• Detail-oriented with the ability to manage multiple tasks effectively.
• Preferred background in customer service.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Previous customer service experience

Job description

Benefits

• Hourly Plus Commission
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Rob Isringhausen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.