Customer Service Representative - State Farm Agent Team Member

Doug-Valentine---State-Farm-Agent; Cedar Rapids (IA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Advancement opportunities

Paid time off

Profit sharing

Training & development

Wellness resources

401(k)

401(k) matching

Performance bonus

Company events

Competitive salary

Dental insurance

Donation matching

Job summary

Doug Valentine - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service and support for clients seeking insurance and financial services. You will handle inquiries, maintain records, and coordinate with the agent team to meet community needs.

The ideal candidate is outgoing, detail-oriented, and capable of multitasking in a fast-paced environment. Prior customer service experience is preferred.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Wellness resources
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Donation matching

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm Insurance and financial services products.

ROLE DESCRIPTION:

As a Customer Service Representative with Doug Valentine - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.