Customer Service Representative - State Farm Agent Team Member

Jonathan Duncan - State Farm Agent; Phoenixville (Chester County); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Flexible schedule

Paid time off

Job summary

Jonathan Duncan - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service and support to clients. You will handle inquiries, coordinate with the agent team, and help meet the community's insurance and financial service needs.

The role emphasizes customer-focused interactions, accurate record-keeping, and proactive follow-up to ensure satisfaction and business growth.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication skills

Detail-oriented

Multitasking

Previous customer service experience

Job description

Benefits:

• Flexible schedule
• Paid time off

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm Insurance and financial services products.

ROLE DESCRIPTION:

As a Customer Service Representative with Jonathan Duncan State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.