Customer Service Representative - State Farm Agent Team Member

Insuringcasper; Casper (WY); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Paid time off

Signing bonus

401(k) matching

Training & development

All-expenses-paid annual team weekend

Job summary

State Farm Agent Team Member in Casper, WY is seeking a Customer Service Representative to deliver exceptional service and support insurance clients. You will respond to inquiries, explain coverages, and help customers manage policies.

This full-time role offers a flexible schedule, paid time off, training and development opportunities, and a path to advancement. Compensation ranges from $35,000 to $45,000 per year, with performance bonuses and benefits.

Qualifications

• Previous customer service experience preferred; interest in sales-related conversations and influencing outcomes is a plus.
• Strong communication and interpersonal skills with the ability to confidently explain information and influence positive customer decisions.
• Detail-oriented, reliable, and accountable for follow-through and outcomes.

Responsibilities

• Answer customer inquiries and provide clear, confident policy information.
• Build strong relationships by understanding customer needs and recommending appropriate coverage options.
• Assist with policy changes and updates while identifying opportunities to support retention and cross-sell efforts.
• Process insurance claims and follow up with customers to ensure a smooth experience.
• Maintain accurate records of customer interactions and collaborate with team members to deliver consistent service.

Skills

Customer service

Communication skills

Relationship building

Multitasking

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Casper - WY

Reply within 24 hours

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development
• 401(k) matching
• Substantial year‑round cash bonuses
• Quarterly promotions
• Licensing and CE reimbursement
• Professional training
• All‑expenses‑paid annual team weekend in Denver

About Our Agency

Our agency was founded in 2019 and operates with a growth‑minded focus. We consistently rank among the top Life Insurance producers in Wyoming and placed in the top 6% of all State Farm agents nationally in 2024. Team members enjoy national holidays off, reduced hours between Christmas and New Year, birthdays off, PTO that grows with tenure, and support for local community causes.

Role Description

As a Customer Service Representative - State Farm Agent Team Member, you will create exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and ability to communicate confidently will help you build trust, influence positive outcomes, and serve as a reliable point of contact for customers’ insurance needs.

Responsibilities

• Answer customer inquiries and provide clear, confident policy information.
• Build strong relationships by understanding customer needs and recommending appropriate coverage options.
• Assist with policy changes and updates while identifying opportunities to support retention and cross‑sell efforts.
• Process insurance claims and follow up with customers to ensure a smooth experience.
• Maintain accurate records of customer interactions and collaborate with team members to deliver consistent service.

Qualifications

• Strong communication and interpersonal skills, with the ability to confidently explain information and influence positive customer decisions.
• Comfortable representing the agency in customer conversations by building trust, guiding discussions, and advocating for appropriate solutions.
• Ability to stay organized and focused while managing multiple priorities and customer interactions.
• Detail‑oriented, reliable, and accountable for follow‑through and outcomes.
• Previous customer service experience preferred; interest in sales‑related conversations and influencing outcomes is a plus.

Compensation $35,000.00 - $45,000.00 per year.

State Farm agents are independent contractors who hire their own employees. State Farm agents/employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.