Customer Service Representative - State Farm Agent Team Member

Jj Castilleja - State Farm Agent; Frisco (TX); Sur place; USD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

401(k)

Performance bonus

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Résumé du poste

Jj Castilleja - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service, handle policy information, and assist with updates for a growing insurance agency.

You will resolve customer inquiries, coordinate with team members, and support community members while upholding accuracy and responsiveness. Bilingual Spanish preferred, with opportunities for advancement and a strong emphasis on work-life balance.

Qualifications

• Clear communication and strong interpersonal skills.
• Ability to handle multiple tasks with attention to detail.
• Willingness to provide excellent customer service.

Responsabilités

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Connaissances

Communication

Interpersonal skills

Multitasking

Description du poste

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency after serving nine years in the military and building a career focused on leadership and service. I was born and raised in Plainview, Texas, graduated from Plainview High School, and earned both my Bachelor of Science and Master of Arts degrees from Webster University. Outside of work, I enjoy staying involved in the local community and am an active member of the Frisco Chamber of Commerce.

Giving back to the community is important to me, and I enjoy supporting local organizations and finding ways to make a positive impact where we live and work.

Our agency offers a 401(k), licensing bonus for candidates who come in already licensed, and a strong commitment to work-life balance. We believe in rewarding preparation, supporting our team, and creating opportunities for long-term success.

Our culture is built on accountability, trust, and teamwork. I'm not a micromanager - I believe in hiring great people, giving them the tools to succeed, and trusting them to do their job well. If you're self-motivated, dependable, and ready to take ownership of your success, we'd love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Jj Castilleja - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.