Customer Service Representative - State Farm Agent Team Member

Katherine Baustert Insurance Agency, Inc.; Middleburg (FL); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Katherine Baustert Insurance Agency, Inc. in Middleburg, FL is seeking a Customer Service Representative to deliver exceptional service for State Farm agent teams. You will handle inquiries, policy changes, and claims while supporting community-focused outreach and a collaborative team culture.

The role emphasizes attention to detail, strong communication, and a drive to help customers, with growth opportunities within a close-knit team.

Qualifications

• Customer service experience preferred.
• Bilingual Spanish preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Spanish bilingual

Job description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency opened in 2004 and has grown into a high-performing team of 10. Before becoming a State Farm agent, I spent five years as a team member, which gave me a strong foundation in the business and a passion for building a team that supports both customers and each other.

I’m a graduate of the University of North Florida, a proud mom to one daughter, and a big Gators fan. Family and community are incredibly important to me, and that’s reflected in how I run the agency.

We’re deeply involved in the community through organizations like Mercy Support Services (Board of Directors), Hope is Restored, and Seeds of Love, along with participating in local events such as back‑to‑school bashes and other outreach efforts.

For our team, we offer a 401(k), health benefits, life insurance, monthly bonuses and commission opportunities, promotion paths, travel bonuses, quarterly team bonding events, anniversary celebrations, a personal day off for your birthday, and large end‑of‑year celebrations. We also take pride in celebrating both individual and team wins while staying connected to our community.

Our office culture is close‑knit and family‑oriented—we truly do life together. We value strong communication, high energy, and teamwork, celebrating wins and learning from challenges together. We’re looking for someone who is supportive, driven, and motivated to succeed as part of a team that shows up for each other every day.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Katherine Baustert - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.