Customer Service Representative - State Farm Agent Team Member

Sean-Duplessie---State-Farm-Agent; Caribou (ME); On-site; USD 46,000 - 56,000; Full time

Benefits offered by this job

Paid time off

Signing bonus

Training & development

Wellness resources

Bonus based on performance

Competitive salary

Job summary

Sean-Duplessie---State-Farm-Agent is seeking a licensed, dependable Customer Service Team Member to care for our existing customers. You will handle policy questions, changes, billing inquiries, and general service needs, while answering calls and building relationships with clients.

The role emphasizes helping customers understand coverage, identifying gaps, processing renewals, and contributing to customer retention.

Qualifications

• Current insurance license required.
• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Assist customers with policy questions, changes, billing questions, and general service needs.
• Answer incoming phone calls and respond to customer requests.
• Help customers understand their insurance coverage and identify potential gaps.
• Process policy changes and follow up on outstanding service items.
• Assist with renewals and customer retention.
• Work closely with the rest of our team to make sure customers receive excellent service.
• Look for opportunities to help customers with additional insurance needs.
• Maintain accurate customer information and documentation.

Skills

Customer service

Communication

Multitasking

Problem solving

Job description

Benefits:

• Paid time off
• Signing bonus
• Training & development
• Wellness resources
• Bonus based on performance
• Competitive salary

$50,560 guaranteed compensation package plus incentives:

We are looking for a licensed, dependable, positive, and customer-focused individual to join our established insurance agency as a Customer Service Team Member.

This position is primarily focused on taking great care of our existing customers. We have a large, established book of business and are looking for someone who enjoys helping people, solving problems, staying organized, and building relationships.

ROLE DESCRIPTION:

• Assist customers with policy questions, changes, billing questions, and general service needs
• Answer incoming phone calls and respond to customer requests
• Help customers understand their insurance coverage and identify potential gaps
• Process policy changes and follow up on outstanding service items
• Assist with renewals and customer retention
• Work closely with the rest of our team to make sure customers receive excellent service
• Look for natural opportunities to help customers with additional insurance needs
• Maintain accurate customer information and documentation

About Our Agency:

We are an established insurance agency with a strong existing customer base and a team that takes pride in building long-term relationships with our customers.

We work hard, but we also believe work should be enjoyable. We're looking for someone who wants to become an important part of the team, take care of our customers, and grow with us over the years.

QUALIFICATIONS:

• Current insurance license required
• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.