Customer Service Representative - State Farm Agent Team Member

Jdsneadagency; California (MO); On-site; USD 50,000 - 75,000; Full time

Job summary

An exciting opportunity awaits as a Customer Service Representative with a dynamic insurance agency. In this role, you will be the face of exceptional client experiences, utilizing your customer service skills to address inquiries and provide guidance on insurance options. This position offers growth potential and the chance to develop your career while making a meaningful impact in your community. You will work closely with a supportive team, ensuring that each customer feels valued and understood, paving the way for your success and advancement within the agency. If you are passionate about helping others and thrive in a collaborative environment, this role is perfect for you.

Benefits

Hourly pay plus commission/bonus

Growth potential/Opportunity for advancement

Paid time off (vacation and personal/sick days)

Health benefits

Valuable career-building experience

Qualifications

• Dedicated to customer service with excellent communication skills.
• Proactive in problem-solving and able to relate to customers effectively.

Responsibilities

• Establish and maintain customer relationships while providing prompt service.
• Educate customers about insurance options and coordinate with team members.

Skills

Customer Service

Communication Skills

Problem-Solving

Computer Skills

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Cameron Park, CA

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Jd Snead - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
• Will need to commute to our Rancho Cordova location for the first 90 days.

QUALIFICATIONS

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members.
• Proactive in problem-solving
• Experience in customer service
• Strong computer skills

BENEFITS

• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Health benefits
• Valuable career-building experience

Compensation: $50,000.00 - $75,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none.