Customer Service Representative - State Farm Agent Team Member

Tim Urbine - State Farm Agent; Aurora (CO); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

License Reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Tim Urbine - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service in our Aurora, CO office. You will assist customers with policy questions, updates, and claims while building lasting relationships with the community we serve.

Join a growing team that values work-life balance, training, and advancement opportunities. This role emphasizes empathy, accuracy, and proactive support in a supportive, team-oriented environment.

Qualifications

• Strong communication and interpersonal abilities.
• Ability to multitask and stay organized.
• Customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Multitasking

Customer service experience

Job description

Benefits:

• License Reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2025 and we’re currently a growing team of two with a strong foundation and big goals ahead. Before opening my office, I spent 20 years in the sporting industry, and I made the move into State Farm because I wanted the opportunity to run my own business while making a real difference by helping people protect what matters most.

Outside of work, I’m a retired ultramarathoner, and that mindset carries into how I lead: consistent effort, staying motivated, and always working to improve. I believe success comes from showing up every day, doing the right things, and taking care of people the right way.

For our team, we offer work-life balance and licensing reimbursement, along with a supportive environment where you’ll have room to grow and learn. Our office culture is laid back but focused, we like to have fun, keep things positive, and get the job done with purpose. We’re family-oriented, motivated, and big on continuous improvement.

We’re looking for a self-starter who’s caring, coachable, and driven - someone who enjoys being part of a team and takes pride in doing great work. If you want to join a new agency with strong leadership, a great culture, and long-term opportunity, we’d love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Tim Urbine - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.