Customer Service Representative - State Farm Agent Team Member

Eric Lu - State Farm Agent; Tucker (GA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Competitive salary

Flexible schedule

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Eric Lu Agency in Tucker, GA is seeking a Customer Service Representative to deliver exceptional experiences and support community members with their insurance needs. You will handle inquiries, guide policy information, and coordinate with the agency team to ensure smooth service.

The role emphasizes attention to detail, strong communication, and a friendly, empathetic approach. Training and growth opportunities are available for motivated team members.

Qualifications

• Clear communication and strong interpersonal skills.
• Attention to detail and ability to multitask in a fast-paced environment.
• Prior customer service experience is preferred and beneficial.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail orientation

Multitasking

Customer service experience

Job description

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Flexible schedule
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service representative with Eric Lu Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.