Customer Service Representative - State Farm Agent Team Member

Paulgnall; Brunswick (OH); On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Bonus based on performance

Dental insurance

Vision insurance

Opportunity for advancement

Training & development

Job summary

Paulgnall is looking for a Customer Service Representative to join their team in Brunswick. In this full-time role, you will be the primary point of contact for clients, ensuring top-notch service while assisting with their insurance needs.

The ideal candidate will possess strong communication skills and a detail-oriented approach. This position offers robust benefits, including opportunities for advancement, and requires a high school diploma and customer service experience.

Qualifications

• Strong communication skills to assist customers effectively.
• Ability to multitask in a fast-paced environment.
• Detail-oriented in processing policies and handling records.

Responsibilities

• Greet and assist clients with inquiries and service requests.
• Process new policies, renewals, and cancellations accurately.
• Resolve customer issues promptly and professionally.

Skills

Communication and interpersonal skills

Detail-oriented and able to multitask

Proficiency with computers and common office software

Customer service experience

Education

High school diploma or equivalent

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Brunswick

Benefits:

• 401(k) matching
• Health insurance
• Paid time off
• Bonus based on performance
• Dental insurance
• Vision insurance
• Opportunity for advancement
• Training & development

ROLE DESCRIPTION

As a Customer Service Representative at Paul Gnall's Insurance Agency, you will be the primary point of contact for our valued clients. Your role is to provide exceptional service by assisting customers with their insurance needs, answering inquiries, processing policy changes, and supporting the agency’s daily operations. You will help build strong client relationships by delivering knowledgeable, courteous, and efficient service that aligns with State Farm’s commitment to customer satisfaction.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

RESPONSIBILITIES

• Greet and assist clients in person, over the phone, and via email with insurance inquiries and service requests.
• Process new policies, renewals, cancellations, and endorsements accurately and efficiently.
• Stay informed about insurance products, company policies, and industry regulations to provide accurate guidance.
• Resolve customer issues and complaints promptly and professionally, escalating complex matters to management.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• High school diploma or equivalent
• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Proficiency with computers and common office software.
• Ability to handle sensitive and confidential information with discretion.
• Previous customer service experience preferred.
• Must pass or have your property and casualty license.
• Must pass your Life and Health exam within 60 of hire.

Compensation: $41,000.00 - $47,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.