Customer Service Representative - State Farm Agent Team Member

Brannonpoland; Mississippi; On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Health insurance

Paid time off

Vision insurance

Dental insurance

Competitive salary

Training & development

Company parties

Job summary

A leading insurance agency in Fulton, MS seeks a Customer Service Representative to enhance client experiences and provide exemplary support. Responsibilities include establishing customer relationships, answering inquiries about insurance, and proactively solving issues. Candidates must possess necessary licenses and have strong communication skills. This role offers competitive compensation ranging from $36,000 to $45,000 per year and various benefits including health insurance and 401(k) matching.

Qualifications

• Property & Casualty License is required.
• Life & Health License is required.
• Dedicated to customer service.
• Ability to anticipate customer needs.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly customer service.
• Educate customers about insurance options.

Skills

Customer service dedication

Excellent communication skills

Proactive problem-solving

Team player

Education

Property & Casualty License

Life & Health License

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Fulton, MS

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Brannon Poland - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

This isn’t a typical insurance role—we’re building a high-performance team inside one of the strongest brands in the industry while creating a culture that is both fun and rewarding!

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS

• Property & Casualty License required.
• Life & Health License required.
• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving
• Team player

Compensation $36,000.00 - $45,000.00 per year

Benefits

• 401(k) matching
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Company parties
• Competitive salary
• Dental insurance
• Training & development

Apply Now

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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